QSC Warranty Repair Service

Audio Related Technology is the QSC sole Warranty repair centre in the UK for all Q-SYS and QSC Audio Products

Unit Return and Shipment Options

It is your (the customer) responsibility to get the unit in need of repair to our workshop in Chesham at your cost. You can do this in a number of ways. Return shipment costs are covered by the warranty.

• ·         Drop off to us between Mon -Fri 09:00 – 17:30.
• ·         Send via a national courier, we recommend DPD Local or UPS but not exclusively
• ·         Arrange for us to collect from a UK address. You will need to pack it suitable for an overnight shipment. If you have the original box please use it. POA
• ·         Arrange to us to collect on a same van service, please call or email for a quote.

For any other information, please either call our office or email us at qsc@audiorelated.com.

 

Checking Your Product’s Warranty Status

For detailed information on warranty terms and conditions, as well as a list of product warranty periods, visit the QSC/Q-SYS Warranty Statement page.

You can find instructions on how to decode a QSC and Q-SYS product serial number here.

If you have registered your product for an extended warranty, please provide us with the details of registration so we can check it.

Repair Request

For RMA requests on products under warranty, please visit QSC for Pro Audio Support, https://www.qscaudio.com/contact-us/ or Q-SYS Support, https://www.qsys.com/contact-us/, to create a support case. When submitting your case, ensure you include important details about your unit, such as its model, serial number, and a brief description of the issue you are experiencing. This will help expedite the process. If your unit requires repair, QSC/Q-SYS will guide you through the next steps and direct you to our authorized Service Center. Our experienced technicians will handle the repair and ensure your unit is returned in optimal working condition.

 

For products that are out of warranty, please either call our office or email us at qsc@audiorelated.com.