We are currently working on a semi automated system, which will enable you to arrange for your own collections. In the mean time could you please call us to arrange to have your goods collected, alternatively you may prefer to make your own arrangements. The cost for us collecting your goods can be found in the service price list.
If the unit you are sending us is covered under the original manufacturers warranty follow the instructions below for each manufacturer:
If it is a non warranty job you either deliver direct to our door, see contact page for details, send via post or any national parcel courier. See the list at the bottom of this page for some national courier websites. Alternatively we can arrange for a third party collection. Simply fill in the boxes below and we will contact you within 48hrs'
In all instances make sure you read our Packaging Advice. We can not take responsibility for any goods returned to us damaged.
Remember to include the following essential information when sending us goods:
Once we have received your goods we will send you a letter confirming receipt and a job reference number which must be quoted in all correspondence.
Some examples of Nation Couriers Business post City-Link DHL Interlink Express TNT These links published for convenience only ART Ltd does NOT recommend any particular Courier company and you the customer, are free too choose any of the above or any other company you want to.
Allen & Heath warranty procedure.
Where possible please call Allen & Heath (+44 (0)1326 370106) you will need to quote the model and Serial number. However you are welcome to bring the unit into us and we will deal with A & H directly.s
Email Loud technologies at euservice@loudtechinc.com to obtain a unique reference number. This number is known as a SR number.
Include the following information in the email:
Make
Model
Serial number
Name of dealership you bought the unit from.
Once you have received the SR number you are now ready to return the faulty unit to us.
It is your responsibility to ensure the unit is returned to us in good condition. Please make sure you read the packing info page we have written to aid you in correctly packing your unit for shipping. If you are unsure at any point what to do please call us we will be glad to help. ( 020 8908 6777)
NO responsibility can be taken by Audio Related Technology Ltd or Loud Technologies for damage sustained during shipping. Return shipping will be free of charge.
Remember to mark the SR number on box. Without this we cannot proceed with the repair.
Once we have received the the goods we will send you a service job receipt which will quote our unique Job number. Please quote this number in any correspondence with us. We will try our best to get the goods back to you within 14 days providing parts are available.
Sony Warranty
We are authorised to support the following Sony product ranges under warranty;
AUDIO A/V PROCAM Standard & Hi-Definition Pro Video SD Broadcast Video
If you have a product that belongs to one of these categories that has failed during the warranty period you must return the unit back to the original point of sale ( dealer ). They will deal with the claim directly. All questions relating to a warranty claim must be directed to the dealer.
Tascam Warranty
If you have a Tascam product that has failed under warranty you should return the product to the original point of sale when ever possible.
Remember your dealer may be able to solve the problem in the shop alot quicker than sending it to us.
If you can not return the product to the original dealer or you are a dealer. Follow the instructions below:
Check the User manual first. The problem you experiencing may be an operational issue and not a fault condition at all. If you are still unsure after consulting the user manual then contact Tascam directly at techsupport@tascam.com it could save you alot of time.
If you are sure you have a fault condition then contact us on 020 8908 6777 to ask for a job number. We will take all the details from you and issue the number.
YOU MUST INCLUDE THE A COPY OF THE ORIGINAL INVOICE. This will act as your proof of warranty without this we can not proceed with a warranty repair.
It is your responsibility to ensure the unit is returned to us in good condition. Please make sure you read the packing info sheet we have written to aid you in correctly packing your unit for shipping. If you are unsure at any point what to do please call us we will be glad to help. ( 020 8908 6777)
NO responsibility can be taken by Audio Related Technology Ltd or Teac UK Ltd for damage sustained during shipping. Return shipping will be free of charge.
Remember to mark the job number on box.
Once we have received the the goods we will send you a service job receipt which will quote the unique job number. Please quote this number in any correspondence with us. We will try our best to get the goods back to you within 14 days providing parts are available.
The following Tascam products products should be returned directly to Teac UK Ltd.
MPBT1/BT2/ CD GT2/ MPGT2 and DR1
TEAC UK Ltd Suites 19 & 20, Building 6 Croxley Green Business Park Hatters Lane Watford Hertfordshire WD18 8TE
Appointed
Services Agents For
Some
of The Other Manufacturers We Support
Include
12 Quad Road, East Lane
Business Park, HA9 7NE
Wembley
